Wifi – FAQ

• Internet from the 2026–2027 academic year
• €25 per month
• Compulsory for all tenants of the building
• No separate connection required
• Fibre to the building
• Wi-Fi access points for wide coverage
• No paywall or vouchers
• Internet will be active starting from the start of the contract
• Support via eckelmans@trac.be or +32(0)2 712 20 06
• Need an RJ45? Please provide your own Wi-Fi-to-Ethernet adapter

Yes, starting from the academic year 2026-2027, internet will be provided collectively. The internet charge is €25 per month and is included in the tenancy agreement.

Yes. The internet charge applies to all tenants in the building.
This is a collective solution for the entire building. The service is therefore not optional and cannot be refused on an individual basis.

By providing internet access collectively, we can keep the price low for everyone. If each tenant were to take out a separate subscription with a telecoms provider, the monthly cost would usually be higher.
Through this collective solution, each tenant pays €25 per month.

No. You do not need to apply for a new connection yourself.
Internet access is provided centrally for the building. You therefore do not need to contact a separate provider to have the internet installed.

No. The internet connection is provided centrally within the building.
The standard connection is via Wi-Fi.

Fibre-optic cabling will be installed right into the building. In addition, Wi-Fi access points will be installed in the corridors and, where necessary, within individual units to ensure good coverage.
The supplier has designed the installation to optimise coverage throughout the entire building.

No. There are no plans to introduce a system involving temporary vouchers or paywalls.
Internet access will be available to all tenants of the building.

The system is designed for intensive use by students.
At peak times, when more than 90% of capacity is in use, the target download speed is approximately 100 Mbit/s.
At lower usage levels, this can rise to 600+ Mbit/s download speed.
The actual speed may depend on your device, your location within the building, the number of users and network load.

Internet access is available from the first day of your tenancy. You will receive your login details and password in a separate email at the start of your tenancy.

Send an email to: eckelmans@trac.be

You cannot reset your password yourself. Please send an email to eckelmans@trac.be. Your password is also available in the Eckelmans App.

You can cancel your current internet subscription from the first day of your tenancy agreement.
Are you using a modem provided by your current provider? If so, you must return it in accordance with that provider’s terms and conditions.

If you are currently using a modem provided by your provider, you must return it to them yourself in accordance with their terms and conditions.

All devices that use wifi are compatible.

The standard solution is Wi-Fi.
Do you have a device that only works via an RJ45 Ethernet port and cannot connect to Wi-Fi? If so, you will need to provide your own adapter that converts the Wi-Fi signal to Ethernet.

If you experience any technical issues, please contact us at:
eckelmans@trac.be or call +32(0)2 712 20 06
Please make sure to include the following in your message:
• your name;
• your building;
• your studio/room;
• a brief description of the problem;
• a screenshot or photo, if relevant.

No. The internet charge is part of the tenancy agreement and applies to all tenants in the building.
It is precisely because everyone participates that the price can be kept low.